'Revision'
Some of you in Mrs Stevson’s and Mrs Dowds’ classes will be sitting your Int 2 PCI NAB on Friday 15 May.
Content also delivered at Intermediate 1 has not been included below. Everything that was included in the Int 1 NAB is also included this time. You MUST also read the post for Intermediate 1 PCI!
In addition you must know how to…
1 Use the internet to search for and extract information for a given purpose:
insert hyperlink to URL in a word processing document
2 Use ICT to present and communicate information:
Candidates must be able to carry out the following when creating or completing word processing documents: customise bullets and numbering | insert headers and footers with name, date, time and filename | shade text | border text | indent paragraphs | insert page breaks | customise automatic page numbering Tables – merge cells | rotate text within cells | insert borders around table and cells | insert shading within cells | use autosum feature, average and sum formulae | sort lists — single level sort use an e-diary | schedule meeting | schedule recurrent meetings | navigate the calendar, eg finding appointments, dates or notes
3 Use presentation software to present and communicate information:
Create presentations and amend existing presentations:insert text using two fonts | find and replace text | change line spacing and font size | align, distribute and group objects | change slide content layout | apply slide transitions | import data or chart from spreadsheetchange slide order | use slide master to: apply and change background | apply and change colour scheme | apply and change design templates | define and redefine fonts and styles | insert footer objects | insert action buttons (next slide, previous slide, first slide, last slide) hyperlinked to other slides within the presentation | customise bullets and numbers
May 2nd, 2009
All past paper files for Intermediate 1, Intermediate 2 and Higher Admin have been uploaded to our Admin Glow Group. Ask me in class for the papers for any revision you can do over the holidays. You can access the files you need in Glow and return to me for correction.
March 30th, 2009
Answer True or False to the following statements, posting your answers as a comment below:
1. F W Taylor believed that workers were motivated by management meeting their social and psychological needs.
2. Taylor was the founder of the movement known as Scientific Management and his theory is still used today to determine the best way to do a job.
3. Elton Mayo’s initial investigation was to determine the effect of working conditions on productivity.
4. Mayo concluded that the sole benefit of the forming of workgroups would be to improve the social life of workers.
5. McGregor’s Theory Y assumes that workers have little inclination to work and need to be controlled and led by management.
6. The Systems Theory of management suggests that an organisation cannot be viewed in isolation, but that changes in the internal and external environment will impact on the functioning of the organisation itself.
7. Technical, social and economic factors are all considered by Systems Theorists.
8. The Tavistock Institute of Human Relations found that new technology improved efficiency and output.
9. The Contingency Theory recognises the importance of tasks, people and the environment in managing organisations effectively.
10. Management practice is about choosing a theory and adhering to it throughout your managerial life.
Fill in the blanks:
11. Herzberg, like Maslow, belonged to the _____________ school of management.
12. Herzberg divided work into two factors which he called _______________ and _____________ factors.
13. Those factors which are to do with job content and which bring job satisfaction are the _______________.
14. Those factors which are to do with job context and are responsible for job dissatisfaction are the _______________ factors.
15. Where a job cannot be enlarged, another method of providing change from routine (and sometimes also the opportunity to learn new skills) is job______________________.
January 11th, 2009
Announcement on zavvi.co.uk (click image to view)
Music, games and DVD chain Zavvi has gone into administration, Ernst & Young has announced, threatening 3,500 jobs.
The troubled chain has been badly affected by the demise of Woolworths, which forced it to stop taking new orders via its website.
Zavvi’s main supplier is Woolworths’ unit Entertainment UK (EUK), which went into administration on 27 November.
All of Zavvi’s stores should be open as normal on Boxing day, for its traditional post-Christmas sale.
Problems at Woolworths
Since Entertainment UK went into administration, Zavvi has had difficulties in sourcing stock and has been forced to enter new trading arrangements.
“This has resulted in considerable working capital difficulties,” an Ernst & Young statement said.
“Since EUK went into administration, and perhaps before, the impact of problems at EUK on the Zavvi group has been significant.
“Minimal deliveries, no returns and worse trading terms are just some of the areas impacted,” said joint administrator Tom Jack.
“In the absence of a buyer for EUK, and with dire trading conditions on the High Street, the Zavvi group has seen a material fall in sales and the directors have now been forced to place parts of the group into administration,” he added.
The administrators intend for Zavvi to continue trading with a view to selling all or part of the business.
The group’s founding partners Simon Douglas and Steve Peckham said: “We have done all that is possible to keep the business trading, but the problems encountered with EUK, and particularly its recent failure, has been too much for the business to cope with.”
The Zavvi group is the UK’s largest independent entertainment retailer with 125 stores.
It was formed after a management buy out of the Virgin Megastore division of the Virgin Group in September 2007.
Tea and coffee specialist Whittards and menswear chain The Officers Club also fell into administration this week.
(c) BBC News Website
December 24th, 2008
The Human Relations School and Scientific Management are two management theories. Explain the ways in which each approach can help Managers to manage effectively.
10 marks
December 15th, 2008
I have uploaded more trafic light sheets to the blog – mrhamilton.edublogs.org. Please remember that you should post a comment, speak to me in class, or email me if there is anything you do not understand.
Use the teach-ict website to help with your IT revision.
I will upload short Admin notes shortly.
Prelim reminders/hints:
Int 1 exam – Tuesday 9 December 1.30 – 3.15 in R138 (Mrs Dowds room)
Int 2 exam – Paper 2 (practical) – Tuesday 9 December 1.30 – 2.50 in R132 (our room)
Int 2 exam – Paper 1 (theory) – Wednesday 10 December 1.30 – 2.30 in R133 (Mrs Stevensons room)
TURN UP AT LEAST 15 MINUTES BEFORE THE START OF THE PRACTICAL EXAMS. YOU WILL BE ALLOWED TO LOG ON AND CHECK THE FILES BEFORE THE EXAM STARTS.
IT exam – Either Mrs Dowds or I will be in the exam room with you. We are there in case there is a problem with your computer but we will also deliver your printouts to you.
Read every question carefully.
TYPE your name on every printout.
Watch your time – if you are stuck move on – do not waste 10 minutes on a question that will only get you 2 marks.
On the other hand, be careful with your accuracy, do not lose silly marks with silly mistakes.
GOOD LUCK – you can do it!!
November 23rd, 2008
October holiday is over! Time to start thinking about Prelims!!!
What do you think about the new look blog? Do you prefer it to the old style?
Do you want me to add anything that will help you to revise?
October 19th, 2008
The 2009 SQA exam timetable is now available by clicking http://www.sqa.org.uk/sqa/SQA_TT_Login.jsp
The Business Education exam times are below:
Subject Qualification Paper Time/s
Administration Intermediate 1 Tue 05-May-2009 09:00 AM – 10:45 AM
Administration Intermediate 2 1 Tue 05-May-2009 09:00 AM – 10:00 AM
Administration Intermediate 2 2 Tue 05-May-2009 10:20 AM – 11:40 AM
Business Management Higher Mon 18-May-2009 09:00 AM – 11:30 AM
Business Management Intermediate 1 Tue 19-May-2009 09:00 AM – 10:15 AM
Business Management Intermediate 2 Tue 19-May-2009 09:00 AM – 10:45 AM
Business Management Advanced Higher Tue 19-May-2009 01:00 PM – 03:45 PM
Administration Higher 1 Wed 20-May-2009 09:00 AM – 10:20 AM
Administration Higher 2 Wed 20-May-2009 10:40 AM – 12:00 PM
September 16th, 2008
I have marked the NAB’s that have been completed so far. I am recording errors that have been made by more than one person below. Please read the list before attempting the PCI NAB at Intermediate 2 level.
- INSERT DATES instruction at the top of the Itinerary – most people did not delete the words INSERT DATES. Actual dates should have been inserted here.
- Copying the email to your teacher – well done to everyone – I received your email to Mr Roberts but some of you forgot to CC to me
- Marking URGENT – some of you marked ‘high priority’ and got the mark. I would also have accepted the word URGENT appearing on the subject line
- Slide 4 of the PowerPoint – you were asked to embold the headings in the table, this just means make them bold – some of you didn’t do this
- Instruction to make the headings a different font – again some of you didn’t do this. Please make sure the different font is noticably different from the rest of the table
- Please read your work before handing it to me – still a few too many silly typing errors
May 13th, 2008
Understanding Standards is a website from the SQA which allows you to mark real canditates scripts in an effort to improve your understanding. The site includes past papers from many SQA subjects including Higher and Int 2 Business Management, Higher Administration and Higher Accounts. The site also gives you direct links to the command words, principal assessors reports and the arrangements documents.
You can access the site directly by clicking here.
March 30th, 2008
Intermediate 2 Administration revision
Highlight the list below and copy it (Ctrl + C). Click comments. Paste (Ctrl + V) the list into the comment box and type a definition beside each word. Try to use your notes as little as possible but answer each definition with a sentence. I will check your answers and post them once I have received everyones. Good luck.
(PS – I can check how many of you have completed this tonight after my course. Head down, work and no carry on. You have a NAB next week remember.)
Mr Hamilton
- § job description
- § person specification
- § skill scan
- § features of good communication
- § methods of communication
- § barriers to communication
- § effects of poor communication
- § the importance of good customer service:
- § mission statement
- § benefits of good customer service
- § impact of poor customer service
- § full-time
- § part-time
- § flexi-time
- § job-share
- § homeworking
- § teleworking
- § hot-desking
- § permanent employment
- § fixed term employment
- § common security measures
- § health and safety issues:
- § use of induction training to cover health and safety issues
- § current legislation:
- § current regulations affecting the use of display screen equipment
You should not be using your book very often at this stage. If you finish this revise using your notes. Remember your NAB is soon so you must revise at home.
February 23rd, 2008
