Mr Hamilton’s class blogs

LO1 and LO2 Revision – Wednesday 5 March 2008

February 23, 2008

Intermediate 2 Administration revision  

Highlight the list below and copy it (Ctrl + C).  Click comments.  Paste (Ctrl + V) the list into the comment box and type a definition beside each word.  Try to use your notes as little as possible but answer each definition with a sentence.  I will check your answers and post them once I have received everyones.  Good luck.

 (PS – I can check how many of you have completed this tonight after my course.  Head down, work and no carry on.  You have a NAB next week remember.)

Mr Hamilton

• § job description
• § person specification
• § skill scan
• § features of good communication
• § methods of communication
• § barriers to communication
• § effects of poor communication
• § the importance of good customer service:
• § mission statement
• § benefits of good customer service
• § impact of poor customer service

• § full-time
• § part-time
• § flexi-time
• § job-share
• § homeworking
• § teleworking
• § hot-desking
• § permanent employment
• § fixed term employment
• § common security measures
• § health and safety issues:
• § use of induction training to cover health and safety issues
• § current legislation:
• § current regulations affecting the use of display screen equipment

You should not be using your book very often at this stage.  If you finish this revise using your notes.  Remember your NAB is soon so you must revise at home.

Entry Filed under: Revision. Tags: Revision.